With the snow and ice causing havoc all over the country, the conditions are putting pressure on businesses that are already hard pressed during the current recession. People cannot get to work and are sitting at home doing nothing. Somebody said that there was no point in trying to get in to work as none of the customers or businesses they deal with would be in either. But there are always many admin and management tasks to do, that you don’t normally have time for, If you could get to the office or If you could get access to your computer systems. Well you can very easily get remote access to your computer systems and indeed communicate with your work colleagues. The only thing you require is a Broadband Internet Connection. To access your computer systems you can either; Access your existing computer systems using a secure remote connection such as GoToMyPC. This is a hosted implementation of Citrix, which is a well established system used by many larger businesses to access their systems remotely and can cost as little as €12 per month. The second option is to consider using Software As A Service (SAAS) for your main systems.
I came across and advertisement today by eircom for their Online Software or Software as a Service. While I along with others may have issues with eircom’s monopoly position in the Irish Telecommunications Infrastructure Market, Software as a Service (SaaS) is something that SME Businesses should be evaluating. When your business is small and you are starting off in business it is very easy to keep track of all your communications with your clients and for that matter communications between employees, but as you grow and start to expand your business that’s not so easy any more. That’s when some things start to fall through the cracks and you don’t keep in contact with your customers quite so often. Studies have shown that the main reason customers stop doing business with you is that they perceive that you don’t care or don’t value their business. This is where a good CRM (Customer Relationship Marketing) system comes in. A good CRM system will allow everyone in your organisation too maintain those contacts with your customers and not only retain customers but grow the business. Similarly in these recession times your employees can be spread much thinner on the ground and particularly